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Frequently Asked
Questions
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Can I use what i've bought in a
competition?
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Yes of course you can, however if
you do I ask for the following conciderations:
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 You
check you are allowed to use items you have not made
yourself in your competition |
| You
don't claim items from this site as your own work |
| Let
us know if you win any prizes, so it can be listed in
the awards section. |
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What methods of payment do you accept?
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| My prefered method of payment is Pay Pal, this is
a safe secure payment method allowing you to pay whilst
keeping all of your details safe and secure. |
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| I am able to accept cheques or cash if Pay Pal is
a problem, however I can only accept payment in Brittish
Pounds, any comission paied for by cheque or cash will
not be started untill payment has arrive and any cheque
cleared, which could delay the completion time of your
request. I also strongly advise that sending any money
through the post is done some via regestered mail, not
only does this provide proof of sending and proof of
my recipt it will give you cover in the event of loss
or damage in the post. |
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What makes up the cost of your items?
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| Quotes are made up of Material Costs + Labor + P&P |
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| Materials are sourced ofr each items, due to the bespoke
(on off) nature of custome made products, this sometimes
means that the material costs may be a bit higher than
if the item was being factory made. |
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Labor costs vary according to the
complexity and length of time an item will take to
make, however as an hourly rate I never quote more
than £5 per hours for man hours (Average labor
is usally around £2 - £3 per hour)
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| Please also remember you are simply paying for the
materials and pure construction time, the time and effort
that goes into putting together a pattern for an item
and sourcing the materials your getting for free. |
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Why is having insurance on my P&P
recomended?
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Having your package insured means that it is covered
in the event of loss or damage during delivery. It also
means that there is proof that the package has been
both sent and recieved as all items will require signing
for when delivered.
If you choose to save on cost by not having your item
insured, then it is you who will be taking the risk
as I will not be responsable for items which are lost
/damaged during delivery if the package is not insured.
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What is your refund policy?
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Because each item is indvidually made and will not
get shipped unless its of an acceptable standard. There
will be no refunds or returns once the item has been
shipped all bar the following exceptions.
If
you have used insured P&P and the item is lost/damaged
during shipping I will be able to claim compensation
from the shipping company and pass this on to you as
a form of refund.
If
in the unlikly situation the product is not as requested
(as I always send photos during construction and upon
completion to ensure it is as required before shipping),
I am happy to make amendments at no extra material (within
reason) /labor charge, however the buyer is responsable
for additional shipping incurred from this.
If
you change your mind about the item once construction
has started, I will refund all material costs and if
the item is unfinished any remaining labo costs, any
labor costs which have alread been incurred will not
be refunded as I will have already done that work for
you. After refunding material costs, I will also keep
the materials /item as the refund will mean that i have
bought those materials back off you.
Please
also note that the items made on this site are for the
use of cosplay / fancy dress, any damage incurred those
excessive forces / inapropriate usage will not be my
responsability and will not qualify for a refund.
Any
qualifying refunds must be requested within 30days of
paurchase.
If you have any concerns or questions please contact
me before commiting yourself to a comission. |
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Why do you not publish all of your
prices?
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| I don't publish prices because they change so frequently.
If materials become more expensive, the prices go up.
If I refine a pattern to be easier, the prices go down.
If I find a better way to do something, the prices go
down. Things like this will have an effect on the price. |
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I can get this costume for £x
from Ebay or somewhere else will you prices lower
to match theres?
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The simple answer to this one is no.
Basically costumes you can purchase from somewhere like
ebay are made in countries where the material costs
are significantly lower and the minimum wage is probably
much lower as well. I provide good value for money at
UK prices,
If you can find someone who will make your outfit cheaper
and money is an issue, please get your outfit from them,
I won't take it personally ^_~ |
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Who own the copyright for images
on this site?
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I own the majority of the images on this site.
However:
Sakuras.co.uk recongnize the copyright holders of anime
images contained within this website and do not seek
to infringe on those copyrights. |
