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"Frequently Asked Questions" |
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| What payment methods do you accept? | ||||||||||||||||||||||
| I accept: Pay Pal (Prefered) If you don't have a Pay Pal account, i can take cash but I strongly advise you don't use this method if you can help it. If you have to please ensure the envelop is well sealed and send via regesterd mail for your own protection. PayPal is the prefered choice because it is easier and provides customers with added security. |
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| Why do your costumes cost so much? | ||||||||||||||||||||||
| The Charges comprise of: Material
costs & Labour. Materials are sourced as needed, because each item is custom made, which is why fabric costs will be a bit higher than what is availible from large companies who have bulk buying power. I work to around the minimum wage mark, which when you compair this to what your nearest taylor/dress maker would charge to construct the same costume is actualy good value for money. Please also remember you are simply paying for the materials and pure construction time, the time and effort that goes into putting together a pattern for an item and sourcing the materials your getting for free. Quote = Materials + (Man hours x £5.00) |
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| Why is having insurance on my P&P recomended? | ||||||||||||||||||||||
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Having your package insured means that it is covered in the event
of loss or damage during delivery. It also means that there is proof
that the package has been both sent and recieved as all items will
require signing for when delivered. |
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| What is your refund policy? | ||||||||||||||||||||||
| Because each item is indvidually
made and will not get shipped unless its of an acceptable standard.
There will be no refunds or returns once the item has been shipped
all bar one exception. If you have used insured P&P and the item is lost/damaged during shipping i will be able to claim compensation from the shipping company and pass this on to you as a form of refund. If in the unlikly situation the product is not as requested (as i always send photos during construction and upon completion to ensure it is as required before shipping), I am happy to make amendments at no extra material/labor charge, however the buyer is responsable for shipping the item back to me for these amendments. |
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| Why do you not publish all the prices? | ||||||||||||||||||||||
| I don't publish prices because they change so frequently. If materials become more expensive, the prices go up. If I refine a pattern to be easier, the prices go down. If I find a better way to do something, the prices go down. Things like this will have an effect on the price. | ||||||||||||||||||||||
| I can get this costume for £x from Ebay or somewhere else will you prices lower to match theres? | ||||||||||||||||||||||
| The simple answer to this one is no. Basically costumes you can purchase from somewhere like ebay are made in countries where the material costs are significantly lower and the minimum wage is probably much lower as well. I provide good value for money at UK prices. If you can find someone who will make your outfit cheaper and money is an issue, please get your outfit from them, I won't take it personally ^_~ |
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| Who own the copyright for images on this site? | ||||||||||||||||||||||
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I own the majority of the images on this site. |
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